Blog Elements

Half Sized Blog Element (Single Author Style)

Half Sized Blog Element (Multi Author Style)

Government Agency Case Study

December 24, 2014/in Case Study/by admin

Key Government Agency This customer is a key government agency tasked to spearhead Singapore’s economic growth and future. Its primary objectives are to attract foreign investments, expand and extend the industries, and help to sustain a pro-business environment. History In 2006, this government agency wanted to implement BCM and reinforce its DRP. The scope required […]

Telecommunications Case Study

December 24, 2014/in Case Study/by admin

Leading Telecommunications Service Provider This customer is one of Singapore’s leading telecommunications service provider for mobile communications and international call services. It provides customers with coverage and roaming services in more than 200 countries or territories. It was the first an island-wide wireless broadband service in December 2006. History This customer required to develop and […]

Government Agency Case Study

December 24, 2014/in Case Study/by admin

Telecommunications Case Study

December 24, 2014/in Case Study/by admin

Full Sized Blog Element (Big Preview Pic)

Government Agency Case Study

December 24, 2014/in Case Study/by admin

Key Government Agency

This customer is a key government agency tasked to spearhead Singapore’s economic growth and future. Its primary objectives are to attract foreign investments, expand and extend the industries, and help to sustain a pro-business environment.

History

In 2006, this government agency wanted to implement BCM and reinforce its DRP. The scope required BC plans to be developed for its HQ (located in the central business district), local subsidiary offices and its international overseas offices. The scope for testing was limited to the local HQ. But the necessary knowledge and skills to empower the project team members to conduct their own tests for the subsidiaries and overseas, had to be transferred to them.

GMH’s Services and Solution

GMH’s approach was first to conduct the BCM fundamentals training to ensure that the management and project team members have the same common understanding of the scope, definitions and objectives BCM, as well as the BC planning process, and their roles and responsibilities. Identifying the threats and risks for the various locations was more difficult. The relevant project team members had to acquire the necessary skills and knowledge to conduct the risk analysis, with remote support from the GMH team in Singapore. This approach was repeated for each major stage of the BC planning process. The local offices were supported by the GMH team with interviews and face-to-face meetings conducted to complete the information gathering. GMH deployed additional consultants to help the various teams complete the development of the BC strategies. Finally, BC plans were developed for each major site for this agency.

Conclusion

The development and implementation of the BCM frameworka, program and plan for this customer was more complex; as it included overseas offices; this was despite the constraint that the customer required the GMH team to facilitate the BC plan development for the overseas without physically going on-site. The experience and professionalism of our consultants enabled all the key project requirements and constraints to be adhered to, and lead the customer to a successful BCM implementation.

Telecommunications Case Study

December 24, 2014/in Case Study/by admin

Leading Telecommunications Service Provider

This customer is one of Singapore’s leading telecommunications service provider for mobile communications and international call services. It provides customers with coverage and roaming services in more than 200 countries or territories. It was the first an island-wide wireless broadband service in December 2006.

History

This customer required to develop and implement a BC plan that would enable critical business functions to continue to service key customers during a disaster or major incident.

GMH’s Services and Approach

One of the first tasks was to develop the BCM framework and guidelines for the BCP project team. This required the management to define which groups of customers will continue to receive support and customer services. Another key challenge was to identify major single-point-of-failure for the major technology components and infrastructure as part of the risk analysis stage. A key BC strategy the GMH consultants recommended was for the customer to establish another operation center to enhance network operations resiliency; which will work together with the existing operations center. With the help of the GMH consultants, the customer successfully identify the critical business functions and recovery requirements; leading them to implement viable BC plans that were subsequently exercised and maintained.

Conclusion

Implementing BCP for an major technology-based company need to necessarily be always dependent on high-tech solutions. Some of the strategies would require relevant policies and manual interim processes to be executed by the corporate services support divisions during a disaster. Briefly, the BC plan and procedures had to be flexible and adaptable to a wide range of incidents.

Half Sized Blog Element (Single Author Style)

Half Sized Blog Element (Multi Author Style)

Government Agency Case Study

Telecommunications Case Study

Government Agency Case Study

Telecommunications Case Study

Full Sized Blog Element (Big Preview Pic)

Government Agency Case Study

History

GMH’s Services and Solution

Conclusion

Telecommunications Case Study

History

GMH’s Services and Approach

Conclusion

GMH

Services

Resources

Contact Us